WildGoose Live Chat

WildGoose customer service is a customer service tool, covering multiple channels such as Website, Email, Facebook, Instagram, Telegram and Line, dedicated to helping you improve marketing conversion rates, repurchase rates, customer satisfaction, and reduce service costs.

• Improve conversion rate and repurchase rate -> 20%~30%
• Improve labor efficiency and reduce costs -> 30%~70%
• Increase customer satisfaction and reduce complaint rates -> 10%~15%
• Precipitate private domain traffic and empower business growth -> 10%~30%

1. Multi-channel live chat: One platform manages multiple marketing channels such as Website, Email, Facebook, Instagram, Telegram, Line, etc., with real-time dialogue, simple and convenient.
2. Automatic translation: The received messages can be automatically translated into the language used by team members, and the sent messages can be automatically translated into the language used by customers.
3. Data statistic: Provide statistical analysis indicators such as workload and service quality of customer service representatives to support data-driven management.
4. Efficient agent collaboration: Support multi customer service collaboration to handle customer inquiries from multiple channels, and also support quick communication and collaboration within the team through the same platform to improve work efficiency.