Bird: Email, SMS, WhatsApp

Bird CRM makes communicating with businesses as easy as talking to a friend. Send personalized marketing campaigns on preferred channels like WhatsApp, significantly increasing engagement. Coordinate outreach with Shoplazza activities to build a true omni-channel engagement experience. Launch intelligent chatbots in minutes to reduce the support burden on your team. Handoff to agents when necessary and communicate directly with customers from a shared inbox, no matter what channel they're using.

• Broadcast marketing - Send blasts to target audiences on popular chat channels.
• Support chatbots - Answer FAQs and design custom chat flows without a developer.
• Abandoned cart - Re-engage users who have left products in their cart.
• Order tracking - Notify users about important orders and shipping updates.
• Conversational commerce - Deliver a 1st class shopping experience within chat.

Email marketing features

• Campaign types: Abandoned cart, Back-in-stock emails, Cart emails, Checkout emails, Cross-sell emails, Custom campaigns, Discounts, Drip campaigns, Email campaigns, Follow-up emails, Forms, Newsletters, Pop-ups, Price drop emails, Product recommendations, Promotions, SMS campaigns, Subscriptions, Surveys, Upsell emails, Welcome emails, Win-back emails

• Managing campaigns: A/B testing, AI generation, Analytics, APIs and webhooks, Automation, Consent collection, Custom code, Custom fonts, Editor tool, Email capture list, Email domains, Geolocation, Import and export, Insights and tips, Localization, Reporting, Segmentation, SMS capture list, Tagging, Targeting, Templates, Tracking, Translation, Triggers and rules