AfterShip Returns Center is a must-have returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.
Returns & Exchange Made Easy Your customers can submit returns requests in just a few clicks by entering the order number and email instead of sending you an email.
Supported Returns Methods Pre-paid label Return to store Customer’s carrier of choice Green returns - customers keep the item & get a refund Flexible Return Resolutions Refund to the original payment method Return store credit Exchange (customers can select exchange variants) Replace return with the same item Exchange for any product - Give extra credits Build Brand Loyalty with Branded Returns Page Customize your branded returns center with your logo, URL, and returns policy. Improve your brand image, customer satisfaction, and loyalty.
Manage All Returns Requests Efficiently Track and manage all returns and RMA requests in one place. Automatically generate an RMA once the returns request is submitted. Sync and track your return orders on the AfterShip shipment dashboard. View each RMA’s detailed timeline of events to resolve return requests faster. Identify common return reasons Set up multiple return reasons, sub-reasons, and group reasons by product categories to provide a better product portfolio to customers based on their feedback.
Returns Automation Rules Auto-update the return status of orders based on certain rules. Restock returned items when the shipment is marked received (Update the inventory of products directly). Improve Customer Satisfaction with Prepaid Shipping Labels Auto-generate or manually upload prepaid labels to provide a seamless returns experience. Auto-generate returns labels by connecting your Postmen shipper account.
Process Refunds Easily Auto-calculate the maximum refundable amount. Refund to original payment can be operated with just a few clicks.
Cut Returns Costs with Advanced Automation Rules Set up eligibility rules to avoid unnecessary returns in certain categories like Returns window Non-returnable items Eligible returns per order Ineligible product types/tags Automatically select a returns method and set shipping rates based on the region and return reason.
Integrate with 13+ Couriers Integrate with 10 carriers like UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Swiss Post, Seko Logistics (Omni Parcel), Star Track, Canada Post & Correos Spain. Improve your Return Performance Drive bottom-line growth with customer and product level returns data.
